5-Hour IT Support Block

Extend your IT coverage with flexible, pay-as-you-go IT support. 

Our IT Support Blocks are designed for businesses that need reliable, on-demand IT support. Pre-purchase a block of support hours and use them as needed for general troubleshooting, and reactive tech issues. Whether you’re on our CORE Solution and need additional remote support, or you're not yet on a managed plan, this block gives you access to reliable, professional experts when you need it most.

What’s included:

• 5 hours of remote or on-premise IT support for resolving technical issues, system faults, and device malfunctions.

• Flexible usage across your business, use the hours when and how you need them. We'll track your usage and keep you updated. 

• Priority access to experienced IT technicians with fast response times during business hours.

• Hours do not expire, and can be used across multiple devices, users, or sites within your business. 

Please note:

• Onsite visits incur an additional $200 + GST service call out fee during business hours. This fee is separate from the hours deducted from your support block.

• After-hours support is available upon request, however it will attract additional charges.

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